Insulation Direct Terms and Conditions

By using this website you are agreeing to the following terms and conditions. If you do not agree to the terms and conditions you are required to leave this website.

Insulation Direct reserves the right to make changes to our terms and conditions as required.

Only persons aged 18 and over are permitted to purchase from Insulation Direct.


Delivery, Freight and Pricing.

Delivery is only available within New Zealand. All payments must be made in New Zealand currency.

All prices include GST.

Full payment must be made before goods will be dispatched.

Insulation Direct reserves the right to increase or decrease pricing or freight pricing as required.

Every effort is made to keep our website up to date. However if a product listed on the website is not available, Insulation Direct does not accept liability for any loss arising.

Insulation Direct is not liable for damages arising from incorrect use of products purchased.

Please ensure you keep the insulation dry at all times and immediately put it in your garage or home. Delivery will be from 8am till 5pm on the agreed delivery date. We recommend you provide 2 strong people and a hand trolley to assist with unloading the insulation from the truck.

At Insulation Direct we have made every effort to ensure that the freight cost charged will be correct. In the event that the freight charged is incorrect, we will contact you and give you the option for either a refund of your order or continue with the order and pay the extra freight required.

Warranties and Returns

All products are covered by the Knauf Insulation Warranty.

You can cancel your order only before the item is dispatched.

Please check the product matches the description before opening the plastic.

In the case of an item that is faulty/does not match description, please contact us and we will advise a course of action. This will include, exchange or refund. And will be in accordance will the Fair Trading act and the Customer Guarantees Act.

Return of Product. Insulation Direct must arrange pick up of items. The customer must not make their own arrangements for return of items.  In the event the customer is permitted to return any products, the customer is solely responsible for paying for the freight cost to return products to our warehouse.

The product must be completely dry, fully packaged in original and resalable condition.



Privacy Policy

All personal information will be used exclusively for the purpose of ecommerce through Insulation Direct, and will never be released to a third party.


Earthwool®  is a registered trademark owned by Knauf Insulation.